What do you do if you’re a homeowner with a heating or cooling equipment problem but you don’t know a reliable, knowledgeable technicians? Do you just pick someone randomly out of the phone book or ask a friend who may not know more than you do? How do you know if the technician you pick really knows what they’re doing?

A national certification test exists to assure you that technicians you hire have the skills to do the job right. It’s called NATE (North American Technician Excellence). Nate offers these voluntary tests to technicians in the areas of heating, ventilation, air conditioning and refrigeration. The independent, not-for-profit organization is supported by an unprecedented combination of technicians, contractors, manufacturers, distributors utilities and heating and cooling educators.

Hawn is pleased to share with you that many of our installers, technicians and salespersons are NATE Certified. This investment by us in time and energy is our assurance to you that when you hire us, you are receiving the highest level heating and cooling technical expertise available today.

What is Nate?

NATE (North American Technician Excellence) represents a unified standard of training excellence in the heating and cooling installation and service industry. Now with NATE, the industry has succeeded in combining a variety of technical skills and knowledge into a standard testing program that represents the entire industry.

How Difficult is it to be a NATE Certified Technician?

Very difficult, to be quite honest. Testing is tedious yet expansive. Candidates prepare for the tests by direct experience in the field, so it is true competency being assessed, not just one’s ability to absorb reams of book knowledge.

Why are Hawn Technicians NATE Certified or strongly encouraged to become certified?

Because Hawn believes in maintaining and providing the highest quality service in the industry. Hawn takes this certification very seriously, for it is a very good way of communicating to you, our customers our strong dedication to consistent excellence. There are several technicians at Hawn who hold NATE certification, and several others are presently preparing through a dynamic mentoring environment that exists within our company.

How does NATE certification benefit you, our customers?

Our philosophy is simple - the more thoroughly trained and proficient we are at what we do the better we are able to serve you. NATE certification means that our technicians are the best at what they do. That saves you time and energy through our superior troubleshooting and installation skills.

Carrier’s Factory Authorized Dealers receive specialized technical training and adhere to Carrier installation and service procedures, distinguishing them as home comfort experts. This achievement distinguishes Hawn among the top 5% of the best heating and cooling professionals in the country. Hawn will evaluate your home to provide a customized indoor comfort plan designed specifically for you. When you have an expert helping you make an educated decision, you’re going to feel more comfortable and satisfied.

For any reason, if you are dissatisfied with your Carrier equipment within one year of the installation date, Hawn will correct the problem.

Hawn Heating and Air Conditioning has demonstrated the highest commitment in providing the very best training to our technicians and service in this area.

Carrier Factory Authorized Dealers – where satisfaction and expertise set the standard in home comfort.